Terms of Service
1. Acceptance
By using obris.co or engaging Obris Launch services, you agree to these Terms. If you're agreeing on behalf of a practice or business, you represent that you're authorized to do so.
2. Services
“Obris Launch” is a done-for-you marketing service for medical aesthetics practices — medi-spa, plastic surgery, cosmetic dermatology, and aesthetic-only clinics. Depending on your tier, it includes:
- Practice website design, development, and hosting
- Local SEO setup and ongoing optimization
- Email lifecycle marketing
- Social media posting and management
- Google Business Profile management and review response drafting
- Google Ads management (Premium tier)
- Client dashboard access
Specific deliverables and tier details are described on obris.co/#pricing and in your Statement of Work.
3. Eligibility
You must be (a) at least 18, (b) representing a lawfully operating US medical practice, and (c) authorized to bind the practice to these Terms.
4. Fees and billing
Pricing model
- Setup fee: one-time, charged at engagement start. Amount by tier: Starter $1,995 · Growth $3,995 · Premium $5,995.
- Monthly subscription: recurring. Amount by tier: Starter $199/mo · Growth $499/mo · Premium $999/mo.
- Ad spend: if Obris Launch manages Google Ads, your ad spend is paid directly to Google and is separate from Obris Launch fees.
- Third-party services: you are responsible for any third-party costs (email provider, social scheduler, hosting if you choose a premium option, etc.). Obris Launch's recommended stack is described at intake.
Billing
We bill via Stripe. Setup fees are due at engagement start. Subscriptions bill monthly from the site launch date. Obris Launch may suspend service without further notice if payment remains outstanding for more than 10 days after the due date.
Taxes
Fees exclude applicable taxes. You're responsible for any sales or use tax where applicable.
5. Cancellation and refunds
- Month-to-month after launch: you may cancel your monthly subscription with 30 days' written notice by email to legal@obris.co. Service continues through the notice period.
- Setup fee refund: refundable, minus the fair-market value of work completed, if you cancel before your site launches. Once your site has launched, the setup fee is non-refundable.
- Subscription refunds: we do not refund prorated partial months except at our discretion in exceptional circumstances.
6. Intellectual property
What you own
- Your domain name, site content, photos, brand materials, and any materials you provide.
- Upon full payment of the setup fee, you own the website Obris Launch builds for you, including design files and written content.
- Your patient/customer data, email lists, and social media accounts.
What Obris Launch owns
- Our software, platforms, templates, systems, methodologies, processes, and the Obris Launch service architecture.
- Obris Launch branding, documentation, and proprietary frameworks.
- Anonymized aggregate performance data we use to improve the service.
License to operate
You grant Obris Launch a non-exclusive license to use, modify, host, and publish materials you provide solely to deliver your services. This license ends when your engagement ends.
7. Your responsibilities
- Provide accurate, current information about your practice and its services.
- Obtain any necessary consents (patient photo releases, testimonial authorizations, etc.) before providing them to Obris Launch.
- Maintain the legal operation of your practice including medical licensing, insurance, and any state-specific compliance.
- Sign a Business Associate Agreement (BAA) with Obris Launch before any Protected Health Information is shared with us or with providers Obris Launch sets up on your behalf.
- Review Obris Launch-drafted content before publication when approval is requested.
- Comply with the terms of any third-party platforms Obris Launch uses on your behalf (Google, Meta, etc.).
8. Obris Launch's responsibilities
- Deliver services in good faith, using reasonable skill and care.
- Meet the deliverables described in your Statement of Work.
- Respond to support requests within the tier SLA (Starter 2 business days · Growth 1 business day · Premium 4 business hours).
- Maintain confidentiality of your practice's non-public information.
- Enter a BAA with you before handling PHI, and flow that BAA down to any subcontractor that touches PHI on your behalf.
9. Third-party services
Obris Launch integrates third-party services including (without limitation) MailerLite, Cloudflare, Stripe, Google (Ads, Analytics, Business Profile, Workspace), Meta (Facebook, Instagram), Ayrshare, Twilio. Those services have their own terms and privacy policies. Obris Launch is not responsible for third-party outages, policy changes, or acts of those providers.
10. HIPAA and compliance
Obris Launch is designed to help medical practices meet HIPAA, FTC, and state medical board advertising standards — but we are not your compliance officer. Ultimate responsibility for compliance with all laws and regulations governing your practice lies with you.
Obris Launch will:
- Execute a BAA with you before handling PHI
- Use only BAA-covered providers for PHI-adjacent processing
- Review all client-facing content against current HIPAA, FTC, and applicable state medical board standards before publication
- Flag content that may create regulatory exposure and decline to publish it if the risk cannot be mitigated
Nothing Obris Launch does replaces your own legal counsel, compliance officer, or applicable board guidance.
11. Medical disclaimer
Obris Launch is not a healthcare provider. Obris Launch does not provide medical advice. Any copy, content, or marketing we produce for your practice is marketing communication, not clinical recommendation or medical advice.
12. Warranties and disclaimers
Obris Launch services are provided “AS IS.” Beyond the specific deliverables in your Statement of Work, Obris Launch makes no warranty of merchantability, fitness for a particular purpose, or performance outcome (rankings, traffic, leads, revenue, etc.).
13. Limitation of liability
To the maximum extent permitted by law, Obris Launch's total liability for any claim related to these Terms or Obris Launch services is limited to the fees you paid Obris Launch in the 12 months preceding the claim.
Obris Launch is not liable for indirect, incidental, consequential, or punitive damages.
These limits do not apply to: (a) Obris Launch's breach of its BAA, (b) indemnification obligations, or (c) liabilities that cannot be limited under applicable law.
14. Indemnification
You'll indemnify Obris Launch against claims arising from: materials you provided to us, your operation of your practice, your breach of these Terms, your violation of applicable law.
Obris Launch will indemnify you against claims arising from our willful misconduct or gross negligence in performing the services.
15. Dispute resolution and governing law
These Terms are governed by the laws of the State of Oklahoma without regard to its conflict of law principles.
Any dispute will first be addressed through 30 days of good-faith written negotiation. If unresolved, disputes will be submitted to binding arbitration in Oklahoma City, Oklahoma under the Commercial Arbitration Rules of the American Arbitration Association, with one arbitrator. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidentiality rights pending arbitration.
16. Termination
Either party may terminate for material breach with 15 days' written notice and opportunity to cure. Obris Launch may suspend service without further notice if payment remains outstanding for more than 10 days after the due date.
On termination: you retain ownership of your site, content, and data. Obris Launch will provide a reasonable handoff including site files, content exports, and credentials. Obris Launch's subscription fees through the effective date are non-refundable.
17. Changes to Terms
We may update these Terms from time to time. Material changes will be notified by email and posted here with an updated “Last updated” date. Continued use constitutes acceptance.
18. Miscellaneous
- Entire agreement: these Terms + your Statement of Work + any signed MSA/BAA constitute the full agreement.
- Severability: if a term is unenforceable, the rest stands.
- No waiver: failure to enforce is not waiver.
- Assignment: you may not assign these Terms without our consent. Obris Launch may assign in connection with a corporate transaction.
- Notice: by email to addresses on file.
19. Contact
Legal: legal@obris.co
General: hello@obris.co
Mail: Obris Launch, 2524 N Broadway, Suite 583, Edmond, OK 73034
Written notices under these Terms may be sent by email to legal@obris.co or by certified mail to the address above.